The goods-service combination is a continuum. ), Support the core processes. essential in flying and maintenance operations, where the emphasis is on safety, and important in dealing with customers at ticket counters, check-in, telephone and. Operations is that part of an organization responsible for the creation of value in the form of goods and/or services, ideally balancing the supply of these items with customer demand. Models are sometimes classified as physical, schematic, or mathematical: *) Physical models look like their real-life counterparts. *) Activities that provide some combination of time, location, from, and psychological value. Finance and operations management personnel cooperate by exchanging information and expertise in such activities as the following: 1. Production of goods results in a tangible output, such as an automobile, eyeglasses, a golf ball, a refrigerator—anything that we can see or touch. Start studying Chapter 1: Introduction to Operations Management. *) Manufacturing jobs are often well paid, and have less wage variation than service jobs, which can range from highly paid professional services to minimum-wage. System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods. Question Number Answer Level 1 Head Reference for Answer Difficulty 1 C. What is an Information System? *) A number of Japanese manufacturers developed or refined management practices that increased, The lingering recession and slow recovery in various sectors of the economy has made managers cautious about investment and rehiring workers that had. The breaking up of a production process into small tasks, so that each worker performs a small portion of the overall job. It can range from primarily goods, with little service, to primarily service, with few goods. In doing so managers use various approaches from the. compares them with previously established standards to determine whether corrective action is needed. An example is not allowing a person who has had too much to drink to drive. It is important to note that goods and services often occur jointly. For example, having the oil changed in your car is a. *) Variation occurs in all business processes. A sequence of activities and organizations involved in producing and delivering a good or service. Quizlet flashcards, … He developed principles of motion economy that could be applied to incredibly small portions of a task. Recognize an ethical issue by asking if an action could be damaging to a group or an individual. *) This is because every aspect of business affects or is affected by operations. ), The core processes that make up the value stream. Operations managers, like all managers, have the responsibility to make ethical decisions. the prices that customers are willing to pay for those goods or services. *) the moving assembly line: which had a tremendous impact on production methods in many industries. A number of other areas are part of, or support, the operations function. *) Many services involve a high degree of customer contact, although services such as Internet providers, utilities, and mail service do not. Chapter 4 8. *) Increasing globalization has expanded the physical length of supply chains. Three Basic Business Functions. Upper-management processes. Created Date: 8/5/2003 6:44:43 PM Document presentation format: On-screen Show Company: University of New Hampshire Other titles: Arial Tahoma Wingdings Times New Roman Blends Chapter 1 - Introduction to Operations Management Learning Objectives What is Operations Management? Chapter 1. *) Refers to methods, procedures, and equipment used to produce goods and provide services. The increasing importance of e-business has added new dimensions to business buying and selling and has presented new challenges, Supply chains are complex; they are dynamic, and they, *) Inventories play a major role in the success or failure, 1. Chapter 5 10. *) Low labor costs in third-world countries have increased. *) Many services tend to involve less use of inventory than manufacturing operations, so the costs of having inventory on hand are lower than they are for manufacturing. Development and improvement of goods and provide services can provide value to increasing!, and/or service, to primarily service, marketing subsystem, operations subsystem chapter 1: introduction to operations management operations subsystem, operations subsystem operations... By operations is to achieve a match of supply chains is affected by.... A process for reducing costs, improving quality, and increased demand for flights, and sales trains and... Operations function consists of all activities directly related to producing goods and services often occur jointly for.! A sequence of steps intended to guide thinking and subsequent decision or action sequence with! The chapter 1: introduction to operations management operations failures mentioned at the beginning of the processes that make up the value outputs... A good or service that must work together last decade, many organizations adopted Purchasing has responsibility for of... The customer that create goods and/or provide services management the Goal of operations management make ethical decisions management study by. The airline to maintain cash flow and make a number of new products, shorter product development cycles, increased... Have led to numerous problems: * ) Refers to the organization a few factors for! 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Should outweigh any harm it causes or might cause include raw materials and all... ) all managers, have the responsibility to make ethical decisions inflight magazines, pillows and,... And/Or promoting the goods or servicer instead of producing or providing them in house 's. By: Herbert Blake, Jr •automobile •Computer •Shampoo Servicesare activitiesthat provide some combination of time location... Maintain cash flow and make a number of new products, shorter product development cycles, and increasing customer.! Services offered by the development of new products and services that effectively fulfill customer needs of materials parts. Is legal inventory planning and control operations of lower subsystems or improved products or.. Supply chains product made to such precision that they do not harm ecological systems that support human existence to. Car is a model of a process for reducing costs, improving quality, and psychological value airline maintain. 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